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How do I know the shipping charge? |
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Shipping charge will be calculated after you fill out the shipping form, and you will know the exact shipping charge before you need to provide your billing information and submit the order. However a) for the orders that goods are over weight, which system can not calculate the shipping fee, we will email the shipping fee. b) for international orders, we will email the shipping fee of UPS worldwide express service. You can also go to intershippingfee.asp and estimate the shipping fee. c) for orders shipping to APO, and HI, AK, PR, VI, GU ground shipment, we will calculate the shipping fee of USPS Priority Mail and email to you. d) for orders shipping to HI,AK, via AIR freight, system will calculate the shipping fee automatically. Orders shipping to PR, VI, and GU via International shipment, we will ship via UPS Worldwide Express Service to process and shipping fee will be emailed. For all orders that shipping fee are emailed, we will not process unless getting your reply.
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| Q |
Do you deliver goods to my country? |
| A |
We only process international orders to countries listed on intershippingfee.html .
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| Q |
I entered the coupon code when I placed the order but it was voided. What should I do? |
| A |
You can put the coupon code in the comments which is at the same page of the billing form. We will check and apply it if it is valid, otherwise we will email you.
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| Q |
Can I place an order over the phone? |
| A |
No. To avoid unnecessary miscommunication, discrepancy and/or likely delay, Cdrdvdrmedia does not accept any phone order, please place order through our secured online shopping system.
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| Q |
How can I receive your coupons? |
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We will email you our newsletters with free coupon codes and other special offers monthly.
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| Q |
What is my credit card ID or CVV2 Code? |
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On the back of your credit card, last 3 digits for Visa, Master, and Discover. For American Express, it is the 4 digits number above your credit card number on the front side.
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| Q |
Do you accept purchase orders? |
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We have a whole sale department, and if your order is over $1000, you may fax to 626-912-0086, attention Annie.
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| Q |
What can I do if my credit card is declined? |
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Your order will be cancelled. Please check with your bank, and place another order again.
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| Q |
How can I place an order using my in store credit? |
| A |
Place the order on line, and put the note in your comments field, "I have $xxx in store credit from order#xxxxx, please apply." Then our CSR who charges the order will apply the credit for you. If for some reason that your in store credit is not applied this time, it will be applied to next order. There is no expiration date for In-store Credit.
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| Q |
If I have a reseller's permit, will you charge me sales tax? |
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No, but please fax or email the reseller permit with your order # to us.
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| Q |
Do you have Will Call? |
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Sorry, Cdvdvdrmedia does not accept WILL CALL currently.
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| Q |
How do I search for a product? |
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Put the item number or description in the Search Box.
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| Q |
How can I find an ink cartridge if I only have the printer model number? |
| A |
On our website, it can search by printer model number. However, we recommend you to get the cartridge number in order to find the correct one. You can take out your cartridge from the printer, and the cartridge number is shown on there.
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| Q |
Why is there no order button next to a product I want to buy? |
| A |
That means that item is currently out of stock.
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| Q |
Why is the price listed on your website different from the price listed on PriceWatch? |
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We are sorry that happens; however, we have notified PriceWatch to update our price, obviously they have not done that. We are sorry that we can't honor the price for you.
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| Q |
How can I add an item to my shopping cart? |
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After you choose an item, click on the link of Keep Shopping.
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| Q |
Are you tired of having to always enter your name and address when checking out? |
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Turn on the "COOKIES" feature on your browser.
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| Q |
Is your website secure? Why do I receive a securty alert? |
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Yes, our website is secure. You can click here for more secure information.
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| Q |
Why is the listed price higher than before? |
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Just as anywhere you can purchase products, they have promotions and sales. Price is subject to change everyday.
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| Q |
Can I place an order for an item that is on backorder? |
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No, there is no order button for you to place a backorder, and we can't do that either on our end.
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| Q |
Do you charge sales tax? |
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Only in California. If you are a government agency or reseller, please send your Tax exempt number and fax in the re-seller permit.
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| Q |
Am I exempt from paying sales tax if I am with the government or a reseller? |
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Just fax in your information with your order number, and our CSR will remove it for you before they charge your order.
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| Q |
Do you offer free ground shipping on all items? |
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No, only on selected items. Please refer to our website for detailed information.
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| Q |
Can you ship out by my FedEx or UPS account? |
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We don't recommend you to do that.
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| Q |
What is the additional charge for special request like Signature requirement, Reroute and Saturday delivery? |
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Special request like 1.Ground signature require - additional of handling fee $6.00 per package. 2. Express signature require - additional of handling fee $12.00 per package. 3. Reroute - Express shipment handling fee $15.00 per package (suggestion customer pick up at the FEDEX station, no extra charge); Ground shipment handling fee $7.00 per package (Suggestion customer pick up at the FEDEX station, no extra charge). 4. Saturday delivery for Priority overnight only-special handling fee $15.00 per package; Saturday delivery for 2nd day air-special handling fee $15.00 per package.
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| Q |
Where should I mail my money order? |
| A |
cdrdvdrmedia.com 18961 East Arenth Ave., City of Industry, CA 91745
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| Q |
Why didn't I receive a discount after I used the coupon? |
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Either the coupon has expired already, or you entered the invalid coupon code. Please give our CSR the coupon code. We will check and apply if it is valid.
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| Q |
Can I use two different coupon codes for one order? |
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No, only one at a time.
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| Q |
If I choose Paypal /Google checkout as my payment methods, can I ship to different address beside the Primary Paypal confirmed address on file? |
| A |
By selecting the PayPal/Google checkout payment option, you authorize Cdrdvdrmedia.com to send your order to the address as provided by the PayPal/Google checkout receipt. You understand that the shipping address cannot be modified so please make sure the PRIMARY, CONFIRMED PAYPAL /GOOGLE CHECKOUT address is correct prior to submitting payment.
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| Q |
What can I do if my shipping address is not the PayPal Confirmed Address? |
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We ship all PayPal orders to Confirmed Shipping Address only. If you want to ship to a different address, please update your PayPal Confirmed Address before sending us payment. Paypal Customer Service Phone Number: 888-221-1161.
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| Q |
How can i pay for Google Checkout? |
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Google Checkout orders are placed the same way as regular orders. On the check out page, you can click on the Google Checkout icon and then you can pay directly on Googlecheckout payment page.
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