| General Policy
for Returns:
At cdrdvdrmedia.com, we offer a
100 % customer satisfaction guarantee.
Our customers can apply for
a return that is easier than ever. Please
Click Here to
submit your RMA request.
Here are the rules to follow
for your return:
- You must request a return for
refund within 30 days (45 days for
international customers) after the
invoice date. No refunds are issued
after 30 days (45 days for international
customers).
- Each return MUST have an RMA
number, "a Return Merchandise
Authorization" number.
Please write down your RMA number
on the outside of the box that contains
the merchandise you want to return.
- One RMA number can only be issued
for one invoice. If you have different
items from different invoices, then
you need to request a different
RMA number for each return.
- When returning the product, we
strongly recommend the use of a
carrier that can track packages.
You are also responsible for insuring
the returned item. cdrdvdrmedia.com
will not be responsible for any
shipping loss.
- The customer must inform cdrdvdrmedia.com
of any order discrepancy within
7 days of the delivery date. Physical
damage to the returned product will
void the product's warranty and
the RMA policy.
- All return(s) must have the original
packaging and accessories.
- The shipping fee is non-refundable.
The buyer is always responsible
for paying the shipping costs when
returning a product, as well as
insurance. cdrdvdrmedia.com will not
reimburse any customer for the shipping
cost of a returned product.
- Please allow 2-7 business days
to process your return.
- cdrdvdrmedia.com reserves the right
to refuse service that would void
the return policy.
- Please note that not all items
are covered by our return policy.
We suggest you read the
complete return policy before you
make your purchase.
Return Policy for Refunds
You may return most items sold by
cdrdvdrmedia.com within 30 days from
the invoice date (45 days for international
customers) for a full refund. Please
include a copy of your invoice. If
you don't have the invoice, then please
include a note with your order number
or RMA number. Please note that all
items returned for a refund must be
returned in "as new" condition in
the original packaging and include
all accessories, blank warranty cards,
UPC codes (attached), and user manuals.
A 15% restocking fee may be applied
to all returns for a refund if the
reason for the return is due to customer
error.
We cannot accept returns
of certain items for a refund, including:
- Any item that is returned after
the 30 day grace period (45 days
for international customers).
- Any DV tape, software, DVD movie,
video game, or cassette tape that
has been opened (taken out of its
plastic wrap).
- Any item that is not in its original
condition, is physically damaged,
or is missing parts.
- Any DVD or CD media that has been
printed on by the customer.
- Any DVD or CD samplers.
- Any photo paper that has been
printed on or used.
Return Policy for Exchange
or Replacement:
At cdrdvdrmedia.com, we offer a six
month warranty for product replacement
or exchange. If you would like an
exchange, the item(s) returned need
to be unused/unopened and within warranty.
You will also need to include the item
code number of the product you would
like to receive. If there is a difference
in the cost, please provide a payment
method for the difference. If you do
not include the required information
with your return you will be contacted
by one of our customer support representatives.
A replacement can be made for the same
product and same brand (e.g. cd-r, dvd-r,
ink cartridge, memory card, etc.).
Warranty Information:
Please note that we offer a 30 day money
back warranty. In addition, all products
are sold with the original manufacturer's
warranty. Please note that warranty
periods and services vary from manufacturer
and product.
Return Shipping Cost:
In order to keep our prices low and
competitive we are unable to issue a
refund for any return postage. You will
be responsible for the cost of returning
a product to cdrdvdrmedia.
Restocking Fee:
A 15% restocking fee will be applied
to all returns for a refund if the reason
for the return is due to customer error.
Canceled orders or address
errors:
Canceled orders must be called in before
11 a.m. PST. We do not accept emails
as a way of cancelling orders. For any
refused package or any returns to cdrdvdrmedia.com
due to incorrect address, action, inaction
or absence of the recipient, we will
refund back to your credit card the
full amount of your purchase, less any
shipping charges.
Return Procedure:
You must obtain a Return Merchandise
Authorization (RMA) number within the
guaranteed return period for the products.
All RMA requests must be submitted online
(RMA
Request). cdrdvdrmedia.com will
not accept returns without prior authorization
or an RMA number. RMA numbers are valid
for 15 days. All RMA numbers should
be displayed on the outside of the box
you are returning to cdrdvdrmedia. If the
original order was paid with a credit
card, please enter the credit card number
on the RMA request form so we can credit
you back the correct amount.
Customers are responsible for shipping
any returned products to cdrdvdrmedia.com.
Customers agree to pay all shipping
charges and accept all risk of loss
for the product being returned. The
customer agrees that all returned products
will be 100% complete, in re-saleable
condition and will include the original
packaging material, manuals and other
accessories provided by the manufacturer.
cdrdvdrmedia.com will reject the entire
return or may choose to impose additional
charges against the customer for replacement
of any missing parts or components.
The same policy applies if the product
has scratches, dents or excessive wear.
Please allow 2 to 7 business days to
process your returns.
All Clearance products (e.g.
floppy disks, refurbished items, new
items and open-box items) purchased
from cdrdvdrmedia.com will not be accepted
for returns.
For further assistance please e-mail
return@cdrdvdrmedia.com
*It is important to
read and understand our return policy
before you submit RMA Request Form*
THANK YOU FOR READING cdrdvdrmedia'S
RETURN POLICY
Click
here to submit your Return Request |
