You can put the coupon code in the comments which is at the same page of the billing form. We will check and apply it if it is valid, otherwise we will email you.

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No. To avoid unnecessary miscommunication, discrepancy and/or likely delay, Cdrdvdrmedia does not accept any phone order, please place order through our secured online shopping system.

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On the back of your credit card, last 3 digits for Visa, Master, and Discover. For American Express, it is the 4 digits number above your credit card number on the front side.

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We have a whole sale department, and if your order is over $1000, you may fax to 626-912-0086, attention Annie.

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Place the order on line, and put the note in your comments field, "I have $xxx in store credit from order#xxxxx, please apply." Then our CSR who charges the order will apply the credit for you. If for some reason that your in store credit is not applied this time, it will be applied to next order. There is no expiration date for In-store Credit.

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Sorry, Cdvdvdrmedia does not accept WILL CALL currently.

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On our website, it can search by printer model number. However, we recommend you to get the cartridge number in order to find the correct one. You can take out your cartridge from the printer, and the cartridge number is shown on there.

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We are sorry that happens; however, we have notified PriceWatch to update our price, obviously they have not done that. We are sorry that we can't honor the price for you.

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We do not offer any price guarantee, because prices adjust relate to many factors.?We do not match a previous lower price.

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Only in California. If you are a government agency or reseller, please send your Tax exempt number and fax in the re-seller permit.

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Just fax in your information with your order number, and our CSR will remove it for you before they charge your order.

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Either the coupon has expired already, or you entered the invalid coupon code. Please give our CSR the coupon code. We will check and apply if it is valid.

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You will get an Order Number after you place your order. If you provide your email address, you will receive an email confirmation from us, which contains a URL that shows the current status for your order. When your order has been shipped by Fedex, we will provide you the Fedex tracking# on the order status page with which you can trace your order. If you have any question regarding your order status, please email sales@cdrdvdrmedia.com so that we can check it out for you right away.

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Please note that once the order has been processed for shipping, it can no longer be cancelled or changed. You can submit your request to sales@cdrdvdrmedia.com . We DO NOT guarantee the order can be cancelled or modified. If you would like to return the item after you received it, please refer to our return policy. Please DO NOT refuse the package if you can't cancel an order. This may result in a 15% restocking fee charge when we process the returned packages.

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Please email sales@cdrdvdrmedia.com to change your order information. If you want to change to a new item or the quantity of the items, our best suggestion for you is to cancel the existing order and place another one.

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- Your order contains item(s) that are not eligible for Free Ground Shipping.

- Your order is shipping to a P.O. Box, Alaska, Hawaii, a military address (APO/FPO), or a U.S. Protectorate such as Puerto Rico, Guam, or the Virgin Islands.

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It takes 24 hours for us to process your order, and then depends on the shipping method and the shipping address of your order; the maximum delivery time is 7 days.

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Please email us at: sales@cdrdvdrmedia.com regarding your missing item. Please kindly provide us necessary information that can be found on the invoice with the shipment, such as package size, any check marks on your invoice. We might sometimes require you to fax in the original invoice. Please allow 7 business days to investigate and resend or refund to you.

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If we have dropped the price before we shipped out your order, we will give you the difference as the in-store credit. However if your order had already been on the way, there is no difference to be refund.

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After you place the order, the amount has been authorized by Yahoo! If your order had been cancelled, the amount will be released to you account within one week.

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Yes, please give us your issuing bank phone number, and we will call them to remove the authorization. It takes 24 to 72 hours to release and it depends on your bank.

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When we charge your order, our inventory shows this item is still available; however, on this particular day, this item was ordered a lot, therefore, by the time the warehouse is ready to ship your order, the item is already out of stock.

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As Fedex charges us $10 handling fee for address change, we will charge this to your credit card account if either we or you call Fedex to make the address change.

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Go to the website, and you will find the submission link on your right hand upper corner. Just to fill out the RMA request form. You need to read the return policy before you fill out the form. Once you filled out the form, you will get an email response within 24 - 48 hours, and the instructions of the return and RMA# will be included in the email.

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