| Q |
How do I know the
shipping charge? |
| A |
Shipping charge will be
calculated after you fill out the shipping form,
and you will know the exact shipping charge
before you need to provide your billing
information and submit the order.
|
|
| Q |
Do you deliver goods
to my country? |
| A |
We only process
international orders to countries listed on intershippingfee.html .
|
|
| Q |
I entered the coupon
code when I placed the order but it was voided.
What should I do? |
| A |
You can put the coupon code
in the comments which is at the same page of the
billing form. We will check and apply it if it
is valid, otherwise we will email you.
|
|
| Q |
Can I place an order
over the phone? |
| A |
No. To avoid unnecessary miscommunication, discrepancy and/or likely delay, Cdrdvdrmedia does not accept any phone order, please place
order through our secured online shopping system.
|
|
| Q |
How can I receive
your coupons? |
| A |
Get FREE monthly newsletter
for COUPONS and SPECIAL DEALS, simply go to
http://www.cdrdvdrmedia.com/ and enter your
email address
at the bottom right hand corner under the FREE
NEWSLETTER.
|
|
| Q |
What is my credit
card ID or CVV2 Code? |
| A |
On the back of your credit
card, last 3 digits for Visa, Master, and
Discover. For American Express, it is the 4
digits number above your credit card number on
the front side.
|
|
| Q |
Do you accept
purchase orders? |
| A |
We have a whole sale
department, and if your order is over $1000, you
may fax to 626-912-0086, attention Annie.
|
|
| Q |
What can I do if my
credit card is declined? |
| A |
Your order will be
cancelled. Please check with your bank, and
place another order again.
|
|
| Q |
How can I place an
order using my in store credit? |
| A |
Place the order on line, and
put the note in your comments field, "I have
$xxx in store credit from order#xxxxx, please
apply." Then our CSR who charges the order will
apply the credit for you. If for some reason
that your in store credit is not applied this
time, it will be applied to next order. There is
no expiration date for In-store Credit.
|
|
| Q |
If I have a
reseller's permit, will you charge me sales
tax? |
| A |
No, but please fax or email
the reseller permit with your order # to us.
|
|
| Q |
Do you have Will
Call? |
| A |
Sorry, Cdvdvdrmedia does
not accept WILL CALL currently.
|
|
| Q |
How do I search for
a product? |
| A |
Put the item number or
description in the Search Box.
|
|
| Q |
How can I find an
ink cartridge if I only have the printer model
number? |
| A |
On our website, it can search
by printer model number. However, we recommend
you to get the cartridge number in order to find
the correct one. You can take out your cartridge
from the printer, and the cartridge number is
shown on there.
|
|
| Q |
Why is there no
order button next to a product I want to
buy? |
| A |
That means that item is
currently out of stock.
|
|
| Q |
Why is the price
listed on your website different from the price
listed on PriceWatch? |
| A |
We are sorry that happens;
however, we have notified PriceWatch to update
our price, obviously they have not done that. We
are sorry that we can't honor the price for you.
|
|
| Q |
How can I add an
item to my shopping cart? |
| A |
After you choose an item,
click on the link of Keep Shopping.
|
|
| Q |
Are you tired of
having to always enter your name and address
when checking out? |
| A |
Turn on the "COOKIES"
feature on your browser.
|
|
| Q |
Is your website
secure? Why do I receive a securty alert? |
| A |
Yes, our website is secure.
You can click
here for more secure
information.
|
|
| Q |
Why is the listed
price higher than before? |
| A |
Just as anywhere you can
purchase products, they have promotions and
sales. Price is subject to change everyday.
|
|
| Q |
Can I place an order
for an item that is on backorder? |
| A |
No, there is no order button
for you to place a backorder, and we can't do
that either on our end.
|
|
| Q |
Do you charge sales
tax? What if i have a tax exempt? |
| A |
All orders delivered to California
(CA) or Massachusetts (MA) address will be
charged the appropriate sales tax. /For resellers,
please provide resale certificates (Form BOE-230)
Fax to: 1-626-854-6553. For tax-exempt government
employee, fax us at 1-626-854-6553 with your
Government Tax Exempt permit and include the
sales order number.
Suggestions:
1. Update resale information once a year.
2. Check if the certificate is still valid
each order before the tax exempt.
|
|
| Q |
Am I exempt from
paying sales tax if I am with the government or
a reseller? |
| A |
Just fax in your information
with your order number, and our CSR will remove
it for you before they charge your order.
|
|
| Q |
Do you offer free
ground shipping on all items? |
| A |
No, only on selected items.
Please refer to our website for detailed
information.
|
|
| Q |
Can you ship out by
my FedEx or UPS account? |
| A |
Sorry, we do NOT accept any
customer’s own shipping account (Federal
Express, DHL/Airborne, UPS or any other company)
for any order.
|
|
| Q |
What is the additional
charge for special request like Signature
requirement, Reroute and Saturday delivery? |
| A |
Special request like 1.Ground
signature require - additional of handling
fee $6.00 per package. 2. Express signature
require - additional of handling fee $12.00
per package. 3. Reroute - Express shipment
handling fee $15.00 per package (suggestion
customer pick up at the FEDEX station, no
extra charge); Ground shipment handling fee
$7.00 per package (Suggestion customer pick
up at the FEDEX station, no extra charge).
4. Saturday delivery for Priority overnight
only-special handling fee $15.00 per package;
Saturday delivery for 2nd day air-special
handling fee $15.00 per package.
|
|
| Q |
Where should I mail
my money order? |
| A |
cdrdvdrmedia.com 18961 East
Arenth Ave., City of Industry, CA 91745
|
|
| Q |
Why didn't I receive
a discount after I used the coupon?
|
| A |
Either the coupon has expired
already, or you entered the invalid coupon code.
Please give our CSR the coupon code. We will
check and apply if it is valid.
|
|
| Q |
Can I use two
different coupon codes for one order?
|
| A |
Sorry, we only accept one coupon code per item per order
|
|
| Q |
If I choose Paypal
/Google checkout as my payment methods,
can I ship to different address beside
the Primary Paypal confirmed address on
file? |
| A |
By selecting the PayPal/Google
checkout payment option, you authorize Cdrdvdrmedia.com
to send your order to the address as provided
by the PayPal/Google checkout receipt. You
understand that the shipping address cannot
be modified so please make sure the PRIMARY,
CONFIRMED PAYPAL /GOOGLE CHECKOUT address
is correct prior to submitting payment.
|
|
| Q |
What can I do
if my shipping address is not the PayPal
Confirmed Address? |
| A |
We ship all PayPal orders
to Confirmed Shipping Address only. If you
want to ship to a different address, please
update your PayPal Confirmed Address before
sending us payment. Paypal Customer Service
Phone Number: 888-221-1161.
|
|
| Q |
How can i pay
for Google Checkout? |
| A |
Google Checkout orders
are placed the same way as regular orders.
On the check out page, you can click on the
Google Checkout icon and then you can pay
directly on Googlecheckout payment page.
We do NOT accept orders over $500 paid by
Google Checkout.
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|
